Terms and Conditions

TERMS AND CONDITIONS

EXCHANGE/REFUND

There is a 7 day exchange period. This is for unused items, returned in new condition with packaging and tags. Exchange will be allowed for change in sizes only. Any refunds will be through goods or store credit only. Goods that are customised, adapted or bespoke cannot be exchanged or refunded.

DELIVERY

 Kindly note that we do not hand-deliver the order and we use third party courier service and have     absolutely no control over their pickup and delivery time/duration. Pickup will be arranged on the next available working day/slot. Also do take into consideration, the working day/hours of the courier company and Skiya Sports , the weather and season/busy time – which will affect the timeline of pickup and delivery.

Skiya Sports will not be responsible for the delay in pickup or delivery by the courier company.

FAULTY PRODUCT RETURNS

We aim to provide you with products of the highest standard and quality.  If you have received a product with a defect, please contact us as soon as possible so we can guide you through the  process and help resolve the problem as swiftly as possible.  In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.  You may be asked to provide further information to support your claim to assist us with our assessment of the goods.

If the product is confirmed to have a defect, we will replace or repair the product or refund the price of the product as store credit, as appropriate.  If the product is found not to have a defect or deemed out of warranty, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.

It does not constitute as a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.

WARRANTY

Product Category Warranty Period Things To Note Warranty Does Not Cover
Cricket Bats 3  Months o    Please review our expert tips on how to prepare and preserve a bat.

o    Please take note of the knocking in guide as improper preparation and care will lead to premature cracking.

o    Adding protection such as scuff sheet and toe guard is highly recommended for enhanced longevity.

o    Bats are made of natural material & have an incredibly hard task of hitting a solid cricket ball repeatedly. Even the most prepared bats will eventually show wear and does not necessarily render the bat faulty or defective.

  • Yorker Damage to Toe of the bat
  • Damage due to lack of knocking in/playing in.
  • Damage resulting from bats being machine prepared
  • Damage due to poor preparation and maintenance
  • Damage due to moisture, over-oiling or heat.
  • Damage from non-leather, non-cricket or composite balls.
  • Improper use (hitting with anything other than what the product is used for).
  • Repair or alteration has been attempted on the bat
Bags and Protectives 30 days o   Warranty covers a split seam or stitching, broken zipper and wheel faulty -Does not cover wear & tear or heavy use.
Shoes 30 days o   Warranty covers a split seam or stitching, spike blow-out or separation of sole. -Does not cover wear & tear or heavy use.
Cricket Helmet 30 days o   Warranty covers size adjuster (dial) breakage -Helmets will not be replaced due to any damage caused by impact of a ball.

 

THREE STEPS TO CRICKET BAT PREPARATION

Generally two or three coats should be sufficient. Each coat should be allowed to dry into the blade in a slightly elevated horizontal position from handle down before the next light coat is applied.
All bats are pressed, however ‘knocking in’ is vital. This is the process by which the fibres of the willow in the face and edges are compressed together to form a barrier, which protects the bat against the impact of the ball. Effective ‘knocking in’ will significantly improve the performance and increase the lifespan of the bat.

STAGE ONE
The ‘knocking in’ process should be undertaken carefully, using a special bat mallet or an old, quality cricket ball. The bat should be repeatedly struck (with gradually increasing force) in all areas where one would normally expect to hit the ball, this conditioning must be performed with patience. Particular attention should be given to the edges, although the edges or toe should not be struck directly at right-angles to the blade as this would be likely to cause damage.  This stage should take in the region of six hours, although it may vary as every bat is different.

STAGE TWO

The next step is to graduate to the use of the bat to hit short catches with an old, quality cricket ball. However, if the seam marks the blade, it is necessary to return to ‘Stage one’  for further conditioning. This stage should be performed for at least another hour.

STAGE THREE
Once these steps have been taken, the bat should be ready for use in the nets against an old soft cricket ball. Ideally play in a defensive manner and avoid genuine fast bowling. If the seam of the ball marks the face of the bat resume the ‘knocking in’ process.

Top Tip — Apply a  facing or similar cover to the bat for ultimate protection. This does not negate the requirement to ‘knock in’ the bat. The cover may assist the durability of the bat, but under no circumstances will it totally prevent surface damage.

Under no circumstances should a bat be used in match conditions before the recommended steps have been completed, including at least six hours of knocking in.

GENERAL BAT INFORMATION

Most Cricket bats are made from Salix Caerulea or Alba Var English willow, which is by nature a soft fibrous timber which possesses the perfect characteristics, namely balance, power and durability to perform in a Cricketing environment. The qualities of English willow are enhanced during production through the drying and pressing of the timber.

All Cricket bats will sustain wear and tear during use, this is perfectly natural, and with collision speeds over 100 mph, it is easy to see why. Normal wear and tear expected from a cricket bat blade is surface cracking to the face and edges and discolouration of the blade, and in these cases the performance of the bat won’t be affected. Damage on the other hand can occur due to misuse, mis timed strokes, incorrect storage, lack of maintenance, use against sub standard cricket balls and use in wet conditions. If damage appears on the bat, it should be referred immediately for assessment.

To make sure that you gain the most from your new Cricket bat it is essential that it is prepared (knocked in) and maintained in the correct manner. Once the bat has been knocked in it is imperative that you should maintain your bat as follows;

Store in a moderate constant temperature.

Try to avoid wet conditions.

Try to avoid use against cheap sub standard balls.

Try not to drive Yorkers.

Don’t over oil the bat.

Try to avoid excessive mis timed shots.

We strongly recommend that bats are booked in for end of season work. This can include all levels of repair, oiling, re-gripping, toe guard fitting and anti scuff sheet fitting, and is proven that it will help prolong the life of your bat. Choosing the correct Cricket bat for you will help to further enhance your love of this great game. We strongly recommend that you contact us prior to purchasing a bat to discuss your exact requirements, and help our expert advise guide you to a successful purchase.

SERVICED AND REPAIRED CRICKET BATS

Repairs: Our  repair service is not a  prevention service. We don’t offer any warranty on our  repairs but we do our best to ensure they hold for as long as possible. Crack repairs are a temporary solution, if you are wanting a permanent solution we’d recommend purchasing a new bat. If you need any further details please get in touch with us.

Knocking In: There is no warranty on bats knocked in.

ACKNOWLEDGEMENT

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

CONTACT US

Please send your feedback, comments, requests for technical support by email: sales@skiyasports.com.